GENERAL
I have a project that I need completed asap. Can you help?
We have a very strategic design process that allows us to move at your speed. If you can run the sprint, we can keep up (as long as our schedule allows for it). Please inquire ASAP to get started and include your ideal launch date in the inquiry form.
When should I contact you to book my project?
We recommend booking a call as soon as you can, since we book clients out months in advance. With a simple down payment, you will be able to reserve your spot in our calendar. Don’t worry if you’re not feeling fully prepared, we will work with you on that.
Do you offer payment plans?
Yes we do! Depending on the amount of the full project, we will send a proposal with either one or two payment due dates. We are willing to accomodate adjusted payment plans, upon request; however, we require the project to be paid in full prior to handing over the deliverables.
How do deposits work?
A deposit is your first installment on your payment plan and reserves your spot in our calendar. Deposits are typically 50% of the total cost, unless an adjusted payment plan is requested + agreed upon.
Do you work with new business owners?
Yes! We work with both brand new, as well as fully established businesses.
What about photography?
We would be happy to refer you to one of our industry contacts! We have a list of talented brand and product photographers that are available for our client’s projects.
Can I customize your packages?
Our packages can be tailored to the need of your business. During our consultation call, we will discuss everything in detail. Afterwards, we will prepare + send a proposal custom to your needs.
What additional costs might come up?
Although you are purchasing a design experience with us, this cost does not include the cost of hosting, custom email addresses, the domain, paid fonts or photography. We will provide you with details on exactly what needs to be purchased for your project as we reach certain milestones. If you’d like to know these costs upfront, please feel free to ask.
BRAND
Do you use Canva?
We can use Canva to develop templates for our clients, ie - Instagram Stories templates, PDF templates, etc. Canva is a free tool that allows our clients to make changes to text, images and colors on graphic templates that we design for them.
What file types do you provide when you design a logo?
We provide all of the necessary file types when designing a logo, including: PNGs, PDFs and EPS (vector file). We will provide additional file types, as requested (must be requested prior to completion of services or additional fees may be incurred).
How many revisions do I get?
We include a total of two rounds of revisions where you can request changes having to do with layout, colors, typography and more. The majority of our clients are happy with the first concept presented and usually only want a few tweaks after that.
Can you vectorize my existing logo?
We are not offering vectorization services at this time.
I have a logo that I love, but it needs to be updated & made more modern. Can you help?
We are happy to use your existing logo as a source of inspiration when creating a new brand identity. Please inquire to learn more.
How many logos am I presented with?
Launch Muse works with a single logo concept. This means you will be presented with a single concept inside of a fully loaded deck that includes mockups and example imagery. We believe in presenting our best option first vs one great concept along other mediocre concepts. Don’t worry though, you are able to request revisions and we will adjust the design accordingly.
What programs do you use to design logos?
We use Adobe Illustrator for all logo + brand projects. This vector-based program allows us to create unique designs that can be scaled to any size necessary, without loss of quality.
WEBSITE
What website platforms do you use?
We offer custom website designs using the Squarespace & Shopify platforms.
I already purchased my domain, can I still have you design my website?
Yes! Once we are completed with your website design, we will assist you with connecting your domain to your brand new website.
I already started a free trial on Squarespace/Shopify. Can you finish for me?
Sure! We will most likely start another trial in our name and start from scratch, though. We can pull content from the website you started, but it is way easier for us to set our own foundations and start from new.
What do I need to provide before my website project?
After our website kickoff call, we will put together a detailed list of things we need you to provide. We require everything to be submitted prior to getting started on the design of your website. These things are dependent on the project, but may include: photography, website copy, business details, logo elements (if you did not complete a brand service with Launch Muse), etc.
Do you offer website maintenance/updates?
Yes, but only for websites that we have designed. After we have completed a brand new design for your website, we will send you an offer for a website maintenance package tailored for your needs.
Can you teach me how to use Squarespace/Shopify?
Right now, we are not offering any courses on Squarespace or Shopify; However, when we are completed with a website design project, we always go over the basics & show our clients where to find tutorials + helpful information so that they are confident in making simple updates. Our offboarding sessions can be recorded for future reference upon request.
Who owns the website when you’re done designing it?
YOU. We believe that YOU should be in control of all of your business assets, therefore, we transfer ownership of your website to you prior to launching (but after the final payment is made).